Congressman Pat Ryan has released the results of a survey on Optum Health, highlighting significant issues at their facilities in the Hudson Valley. The survey, conducted in February, gathered over 1,800 responses from patients, healthcare providers, and former Optum employees. The findings revealed problems with quality of care, increased fees, and poor customer service at Optum-operated facilities.

Ryan described the survey results as "shocking" and plans to submit the data to the Department of Justice, the Department of Health and Human Services, and the Federal Trade Commission for further investigation. According to Times Union, respondents reported difficulty in scheduling appointments, increased wait times, and challenges in accessing preferred doctors. Additionally, 41% of respondents noted a decline in care quality since Optum's acquisition of local medical practices.

Optum, a subsidiary of UnitedHealth Group, has been rapidly acquiring medical practices, becoming the largest employer of doctors in the U.S. In response to the survey, Optum stated that they are making improvements to their systems, including enhancing telephone systems and billing processes, as well as intensifying physician recruitment efforts.

The press release from Ryan's office emphasized the urgent need for change, citing stories of patients unable to receive timely care and facing financial burdens due to billing errors. Ryan is committed to pursuing further action to address these issues and improve healthcare services in the region.

The survey results add to the scrutiny UnitedHealth is facing from state and federal agencies, including ongoing Department of Justice investigations into antitrust violations and billing practices. Ryan's efforts align with broader concerns about healthcare consolidation and its impact on patient care and costs.

Chris Davis